Phoenix House Wraparound Parent Partner in Santa Ana, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

Have you overcome obstacles in your past? Do you possess naturally strong coping skills? Are you empathetic and efficient? Are you interested in helping your community and your career?

Phoenix Houses of California is currently seeking a Parent Partner, for our Orange County Region. Parent Partners celebrate individuals that have overcome obstacles through change, recovery, and accountability by using their skills to mentor families who are currently navigating through the system. They serve as advocates and utilize effective communication in congruence with holding families accountable in meeting their case plan goals.

Specifically, this position will be responsible for providing one-on-one support and coaching to the participants' parents/caregivers, as well as individual and group crisis intervention. S/he will meet with parents/caregivers on a regularly scheduled basis at a time convenient for the family to support, empower, assist, and coach in order to complete tasks, interventions and activities.

Our ideal candidates will work diligently in developing and providing effective services while respecting the unique culture and history of each family. S/he will typically be responsible for Parent Partners are responsible for a caseload of 8-10 slots.

The Parent Partner must possess a valid California Driver’s License, proof of automobile insurance and have access to a reliable automobile – so as s/he would be able to provide transportation and support to the parents/caregivers, enabling them to participate in activities that address areas of need and family goals.

*Must be available to provide telephone support and crisis de-escalation to youth and family, 24 hours a day/7 days a week, including holidays, through an on-call system.



•HS Diploma or GED


•Two (2) years' full-time experience (paid or unpaid) in accessing services to address serious emotional or behavioral problems

•Experienced in managing the care of an immediate family member, or being the parent/caregiver of a child, who was involved with County Child Welfare Services, Probation Department, or Mental Health System due to emotional or behavioral problems

•Familiarity with community resources


•Capacity to provide "one-on-one" support for the parents of participant(s) in the Wraparound Program, while maintaining appropriate boundaries

•Preference for developing, planning and initiating methods of exposing clients/caregivers/parents to healthy lifestyle activities designed to alter former lifestyles, attitudes, images and other negative behavioral patterns

•Capability to assist the Care Coordinator in securing and presenting community resources to the Family Team

•Ability to work in a fast paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members

•Skilled at effectively communicating both verbally and in writing, with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively

•Resourceful to establishing and consistently enforcing appropriate boundaries with client/patients of Phoenix House

•Strong crisis management, conflict resolution and de-escalation skills

•Computer literate; demonstrated proficiency in Microsoft Office and web-based applications

•Demonstrated ability to utilize EMR

•Qualified to testify in court when required


To apply, please send a resume to with Parent Partner-Santa Ana in the subject line. We at Phoenix House appreciate your interest and consideration of roles in our organization.