Phoenix House Director of Continuous Quality Improvement - CQI in Brandon, Florida

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

Phoenix House of Florida seeks a strategic and innovative professional to become its next Director of Continuous Quality Improvement. The successful candidate will be committed to PH’s mission and will be responsible for supervising, monitoring and improving facility quality assurance, performance improvement, corporate compliance, and risk management relating to services provided by PHFL. Reports on a regular basis to the PHFL Board of Directors and executive team, the Phoenix System General Counsel, and colleagues on issues and solutions relating to the programs’ implementation and non-compliance in order to improve overall quality.

This position has broad responsibility to protect the agency’s assets from loss and is responsible for coordinating the loss control efforts and advising management and administration on all potential sources of loss and for making recommendations to minimize or eliminate exposure. The structure and functions of the risk management program/plan are designed to comply with guidelines and standards of CARF, other regulatory agencies, vendor contracts etc. S/he will serve as a strategic partner to Executive Director of Florida Region and the board.



Master’s Degree in Human Services or related field, Licensed preferred.

Certification as addiction counselor a plus


5 years employment experience in a substance abuse program working with multidisciplinary teams.

5 years of experience in healthcare data management and analysis.

Knowledge of various substance abuse treatment modalities; knowledge of issues collateral to substance use disorder (AIDS, Dual Diagnosis); ability to train and supervise staff, and knowledgeable about Florida licensure and requirements.

Prior management experience essential; demonstrated ability to perform under pressure

Strong interpersonal, oral, and written communication skills

Familiarity with the 12-step approach

Experience working with diverse population

Experience working in hospital or medical settings

Experience working with commercial insurance carriers

Ability to prepare and maintain required documentation

Ability to comply with state and federal regulations regarding confidentiality

Demonstrated ability to strategize, set and meets goals

Commitment to collaborative, team-driven work

Ability to articulate a vision that promotes Phoenix House’s efforts and is clear and inspiring to internal and external audiences

Energy, drive, and “can do” spirit


Proficiency in Microsoft Office applications, especially Word and Excel.

Proficiency in Outlook applications.

Proficiency with Electronic Medical RecordsPhoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law:Applicants and employees are protected under Federal law from discrimination. Click learn more.

EOE Minorities / Females / Protected Veterans / Disabled