Phoenix House Medical Front Desk in Brandon, Florida


  • Provide administrative support to the Director and clinical staff.

  • Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.

  • Ensure that all government documentation is collected and uploaded to patient’s electronic health record in EMR timely

  • Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.

  • Assist patients with enrollment and admission forms.

  • Primary for UA’s ((observing UA’s, making daily UA list, monitoring and imputing results, opening UA only clients and reporting for those clients, ordering supplies for UA’s)

  • Collect fees and copayments from patients or guardians at the time of services.

  • Maintain organized filing systems and reception area.

  • Provide excellent customer service to patients and others who call or visit the facility.

  • Schedule initial and recurring client appointments.

  • Master EMR for scheduling and other administrative tasks as directed.

  • Use good judgment in assisting callers and visitors.

  • Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.

  • Receive mail and deliveries.


  • Knowledge of filing methods

  • Knowledge of office practices and procedures

  • Working knowledge and skill in word processing, spreadsheets and other computer applications, including EMR

  • Computer literate with sound experience of Microsoft Windows, Word, Excel, Access and internet capabilities

EDUCATION/EXPERIENCE: High School Diploma plus 1 year of experience in administrative office work/customer service or any equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position. Previous experience in substance abuse and/or mental health fields preferred.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

We at Phoenix House appreciate your interest and consideration of roles in our organization.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

Pasted from

EOE Minorities / Females / Protected Veterans / Disabled