Phoenix House Intake Coordinator in Exeter, Rhode Island

SUMMARY

The Intake Coordinator shall oversee the efforts of the central intake function, ensuring an efficient and professional process of screening and placing our client referrals with a concentration on Exeter Programs. The Intake Coordinator shall also be responsible for the screening, assessment, and referral of potential admissions to an appropriate level of care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • The Intake Coordinator shall oversee the efforts of the central intake function, ensuring an efficient and professional process of screening and placing our client referrals with a concentration on Exeter Programs. The Intake Coordinator shall also be responsible for the screening, assessment, and referral of potential admissions to an appropriate level of care.

  • Admissions process, EMR input, daily census & population data

  • Develop and maintain Welligent client encounters to include but not limited to initial Welligent call center referral, completing Welligent prescreening, scheduling and checking in clients in Welligent system. Manage clinician’s schedules within Welligent system.

  • Demonstrate competency in completing insurance verifications, insurance authorization, level of care and approved pay sources..

  • Demonstrate empathy, compassion, and respect for clients, staff, and stake holders in all interactions.

  • Maintain objectivity towards all clients and make decisions based on accurate information.

  • Demonstrate appropriate boundaries between self and clients.

  • Serve as a role model through positive, appropriate conduct and participation in special agency events. Project a good image to the public.

  • Maintain ADP Self-Serve (SSS) files and complete E-learning requirements in a timely fashion.

  • Dress in a professional manner.

  • Work cooperatively with others and supervisors.

  • Demonstrate patience and consideration in dealing with others.

  • Demonstrate thoughtful decision-making.

  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.

  • Perform other duties as assigned.

QUALIFICATIONS

  • To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Knowledge of the philosophy, programming, and administration of a Phoenix Houses of New England program.

  • Knowledge obtained through attainment of certification as required by funding/licensing sources. A plan to achieve certification shall be accepted.

  • Knowledge of state and federal regulations on confidentiality, contract management, and program administration.

  • Knowledge of substance abuse treatment modalities as program dictates.

  • Ability to multi-task and manage one’s own time in an effective and efficient manner.

  • Ability to work and communicate with other team members.

  • Demonstrates effective and professional communication between referral sources, networks and agencies.

  • Proficiency in Welligent and Microsoft Office use.

  • Skill in performing and/or managing tasks and/or people to ensure program and policy administration.

  • Skill in representing the organization internally and externally.

  • Ability to maintain appropriate boundaries with clients.

EDUCATION/EXPERIENCE:

  • Bachelor or Associate Degree in related field from an accredited institution or equivalent combination of education and experience.

LICENSES/CERTIFICATIONS:

  • Certification/licensure as required by funding/regulatory sources.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

Business-related travel may be required

SCHEDULING NEEDS

Evening, weekend, and/or holiday shifts may be required.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.

EOE Minorities / Females / Protected Veterans / Disabled