Phoenix House IT Technician PART TIME in Lake View Terrace, California
At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.
We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.
Phoenix House of Lake View Terrace is seeking a Desktop Support Technician. The Technician will configure, maintain andsupportcomputer systems and applications for Phoenix Houses employees at various locations in California.
Act as the primary interface to company personnel for all system related issues. Escalate problems when unable to resolve problems independently.
Perform daily operations tasks as specified (check for application availability etc.)
Install and configure desktop systems including PCs, Monitors, Scanners, Printers, wireless devices, iphones, Desktop VOIP Phones and Desktop application software
Work with vendorsupportcontacts
Provide deskside and telephone support to staff and users with assistance solving computer related problems, such as malfunctions and program problems
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
Should an Associates, Bachelors and Industry Certification
Minimum 2 years’ experience providing IT support over the phone or in person
Expert level familiarity with Windows 7, Windows 8, Windows 10 OS
Hardware & Software Troubleshooting experience with PCs, Macs, and Laptops
Experience with Active Directory, Windows Server Environments
Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.
We at Phoenix House appreciate your interest and consideration of roles in our organization.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.
EOE Minorities / Females / Protected Veterans / Disabled