Phoenix House Senior Director, Quality Resources and Clinical Training in Lake View Terrace, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

(Full-Time) Reporting to the Senior Vice President and Executive Director of California and Texas the Senior Director, Quality Resources and Clinical Training is responsible for designing, implementing, and directing all quality assurance, performance improvement, risk management and clinical training activities within Phoenix House California. This position is also responsible for oversight of the support services listed above, with the intent of promoting best practice throughout the region, and to maintain and improve the quality of care provided to patients, clients, and families.



  • LMFT or LCSW with current California Board of Behavioral Sciences (BBS) Registration or equivalent required.

  • Post two (2) year licensure preferred

  • Must maintain licensure as a condition of employment.

  • Must maintain a valid CA Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.


  • Two (2) years’ experience Quality Assurance and Clinical Training required

  • Two (2) years’ experience working in drug and alcohol treatment highly preferred.

  • Experience working with Medi-Cal, Medicaid, Department of Mental Health (DMH), Department of Child and Family Services (DCFS), California Department of Probation, and Private Healthcare Providers highly preferred

  • CBI-SA (Cognitive‐Behavioral Interventions for Substance Abuse) experience highly preferred.

  • CBI-SA certification required upon hire

  • Experience with CARF (Commission on Accreditation of Rehabilitation Facilities) experience highly preferred


  • Communication

  • Oral communication - Express ideas clearly and concisely in groups and one-to-one conversations; create an environment with open channels of communication. Use persuasive speaking to engage an audience. Communicate effectively with potentially hostile audiences.

  • Written communication - Convey information clearly and concisely through both formal and informal documents; adapt writing style to fit the audience. Refine writing and content to achieve greatest impact. Prepare reports and proposals using standard organizational templates that are clearly understood by the audience.

  • Business Knowledge

  • Business Acumen – Understand the impact of the job within the institution; have and use cross-functional knowledge to understand interdepartmental connections. Make recommendations using knowledge of interdepartmental relationships. Propose modifications to business processes to make them more efficient and effective.

  • Technical expertise- Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others. Play a role in the advancement of the profession. Publish or present on cutting edge technical issues. Hold others accountable for technical excellence.

  • Thinking

  • Analytical - Gather relevant information systematically; break down problems into simple components; make sound decisions. Systematically break problem down into component parts. Determine causal relationships among component parts. Use several techniques to identify solutions.

  • Innovative - Approach problems with curiosity and open-mindedness; offer new ideas, solutions and/or options. Use group problem solving skills to approach problems. Create or sponsor processes that promote change. Enlist others to pursue new initiatives.

  • Strategic – Define strategic goals and issues clearly; apply broad knowledge and experience when addressing strategic issues; foresee obstacles and opportunities relating to change or improvement. Align unit strategically with the institution. Be aware of latest industry trends as they affect unit strategies.

  • Interpersonal

  • Inspire trust - Show consistency among principles, values, and behavior; gain the confidence and trust of others. Take tough principled stands even if unpopular. Take clear and direct action involving ethical and integrity issues.

  • People Leadership

  • Coach and Develop – Assess strengths and development needs of employees; provide challenging development opportunities; provide relevant, timely feedback; mentor others. Establish an environment conducive to continuous feedback. Create opportunities for employees to mentor others and expose employees to mentor others and expose employees to institution.

  • Provide direction – Provide clear direction and priorities toward a common vision; clarify roles and responsibilities for employees; promote empowerment. Scan internal and external environments to determine unit direction. Set vision and direction for department.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law:Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled