Phoenix House Program Assistant in Santa Ana, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

(Full-Time) Reporting to the Program Director, the Program Assistant (PA) performs general administrative duties. In coordination with the other executive and/or administrative assistants, upholds the efficient functioning of the administrative office. The PA supports preparation of correspondence, reports (textual and statistical) and other documents directed to government agencies or for internal use, including inputting and retrieving data from clinical/client databases. The position establishes and coordinates meeting schedules, makes appropriate arrangements, and takes weekly staff meeting minutes.

SCHEDULE:

Monday – Friday, 9:00AM – 5:00PM

REQUIREMENTS:

EDUCATION/CREDENTIALS:

  • High School Diploma or equivalent required.

EXPERIENCE:

  • Three to five years of general office skills; development experience preferred.

KNOWLEDGE/SKILLS/ABILITIES:

  • Ability & willingness to report to work on time & ready for work on each scheduled day.

  • Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members.

  • Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively.

  • Ability to establish and consistently enforce appropriate boundaries with client/patients of Phoenix House.

  • Strong crisis management, conflict resolution and de-escalation skills.

  • Must show aptitude for working as part of a team.

  • Must maintain a valid CA Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law:Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.

EOE Minorities / Females / Protected Veterans / Disabled