Phoenix House Recovery Support Staff in Springfield, Massachusetts


The Recovery Support Staff maintains client safety and well-being in accordance with established policy and procedure.


  • Assist Case Managers to develop treatment plans that are coherent and reflective of client’s progress and development. Involve client appropriately in the process.

  • Perform client screening, intake, orientation, and assessment functions necessary to complete admission using the Electronic Health Record as required by the Program Director/Clinical Director.

  • Perform security and maintenance tasks as directed.

  • Assist residents as needed; respond to residents’ crises and emergencies as needed.

  • Maintain accurate and timely Incident Report & DAP notes. Document developments and important events in accordance with clinical policies for reporting and record keeping.

  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events. Project a good image to the public.

  • Properly utilize Shift Report, ADP Timecard, policy & procedures, MAR forms and Medication Monitoring and Bed Bug Procedure.

  • Monitor the daily milieu of the facility and document/report any unusual activity.

  • Provide transportation and supervise monitoring of clients as needed.

  • Respond to client crises and emergencies as needed.

  • Participate in staff meetings, case conferences, and required training, as assigned, to ensure continuum and quality of care.

  • Provide other treatment services that support our Recovery Home model such as Client Concerns and assist Case managers in developing Treatment Interventions, etc.

  • Provide monitoring of clients while taking prescribed medication.

  • Meet with supervisor on a regular basis as scheduled.

  • Dress in a professional manner.

  • Participate in the support and training of other staff members and interns.

  • Maintain ADP files and complete Relias Training requirements in a timely fashion.

  • Conduct property searches and supervise gender specific urine screens as needed.

  • Telephone On-call immediately to report unusual incidents following on-call procedures.

  • Follow program rules and schedules and seeking pre-approval for any unscheduled or unauthorized activities.

  • Assist in daytime coverage as needed.

  • Perform other duties as assigned by Program Director/Clinical Director or assignee.


  • Demonstrated proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 30 days of employment.

  • Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.

  • Maintain objectivity towards all clients and make clinical decisions based on accurate information.

  • Maintain structure and accountability with clients effectively with appropriate frequency and clinical judgment and collaboration whenever possible.

  • Demonstrate appropriate boundaries between self and clients.

  • Promote self-help concept within program. Encourage clients to create their own solutions, and encourage clients to use each other for support.

  • Play appropriate Recovery Support role, serving as guide in the self-help recovery process.

  • Track progress of clients utilizing effective direct communication, email, and clinical notation.

  • Implement daily schedule of program activities. Monitor and facilitate program activities.

  • Demonstrate understanding of clinical relevance of work and school.

  • Work cooperatively with others and supervisors.

  • Demonstrate patience and consideration in dealing with others.

  • Demonstrate thoughtful decision-making.

  • Work in a Trauma-informed manner when interacting with clients.

  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Ability to develop rapport with substance-abusing populations and families.

  • Ability to apply organizational management skills and maintain self and client discipline.

  • Ability to prepare and maintain required documentation.

  • Ability to comply with internal, local, state, and federal regulations and policies.

  • Ability to work and communicate with others.


Knowledge obtained through completion of a Bachelor Degree curriculum from an accredited institution preferred, or equivalent combination of knowledge and experience.


Attainment of certification/licensure as required by funding/regulatory sources(demonstrable pursuit of certification with timetable for achievement is acceptable.)

Not required


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

  • Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

  • Business-related travel

    SCHEDULING NEEDSWeekend and/or holiday shifts may be required.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law:Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled